SKILLS
Needs assessment, evaluation, quantitative research, adult-learning theory, blended learning, instructional design, and eLearning development.
Use TeamGantt, Smartsheet, and Hive for project management; Articulate 360 including Storyline, Rise, and Studio; Adobe Captivate, Creative Suite applications, and Acrobat Pro; Google Enterprise Software; TechSmith Camtasia Studio and Snagit; Audacity audio editor; Apple Final Cut Pro; Microsoft Office. Read and edit HTML, XML, and JavaScript. I enjoy learning quickly and becoming proficient in new tools and processes!
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EXPERIENCE
Crane Consulting --- February 2024 to Present
San José, California
Conga (formerly known as Apttus)  --- July 2019 - February 2024
San Mateo, California

Sr. Curriculum Developer/Sr. Technical Course Developer
  • Use ADDIE/SAM processes to deliver training and content in a variety of formats: eLearning, job aids, software simulations, and demonstration videos.
  • Work with stakeholders to understand and characterize learning needs, and to design and develop high-quality, effective eLearning and resources such as job aids and guides to meet those needs.
  • Design curriculum to meet the needs of end user, customers, partners, and internal staff.
  • Manage projects from the development of and implementation of project plans to delivery, on time and on budget. This includes choosing and managing vendors who we use in assisting with creation of training.
  • Use industry-standard software such as Articulate Storyline 360, Articulate Rise, TechSmith Camtasia, Adobe Captivate, and Adobe Photoshop to create engaging and effective eLearning.
  • Review and provide feedback on instructor-led training (ILT) and virtual ILT.
  • Edit images and graphics using a variety of software tools.
  • Uploaded and configure courses in the Absorb and Thought Industries learning management systems.

​Crane Consulting --- April 2019 - July 2019
San José, California
Vocera Communications, Independent Consultant --- November 2015 - April 2019
San José, California

Sr. Instructional Designer
During a 12-month period, for eLearning courses authored, there were over 50,000 enrollments and over 44,000 completions by over 33,000 students in 200 unique customer facilities.

  • Used the ADDIE process to deliver training and content in a variety of formats: eLearning, job aids, software simulations, demonstration videos, and instructor-led training.
  • Created content that was effective, meaningful, concise, and engaging for a global audience.
  • Managed multiple concurrent projects on time and on budget; this required highly effective time and priority management. Team lead for several projects.
  • Created 508-compliant eLearning and documentation.
  • Directed, recorded, and edited training-related video and audio.
  • Edited images, audio, video, and graphics using a variety of software tools.
  • Uploaded and configure courses in the Litmos and EduBrite learning management systems.

Hitachi Data Systems (HDS) --- June 2013 - November 2015
ESG Consulting (Contracting to HDS) --- October 2011 - July 2013
Santa Clara, California

Instructional Designer, eLearning Developer, Technical Editor, Video Producer
  • Designed learning solutions in a variety of formats, including eLearning, job aids, software simulations, and demonstration videos. Worked and consulted with all levels of stakeholders to gather and validate content.
  • Facilitated SMEs’ creation of course content, which included guiding them to define clear objectives, assessment questions, and learning resources.
  • Created effective, meaningful, concise, and engaging content for a global audience.
  • Directed, recorded, and edited video and audio for video shoots of C-level executives and training-related videos.

Flextronics International --- January 2001 - June 2011
Milpitas, California
IT Knowledge Management Group --- January 2006 - June 2011
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Instructional Designer, Course Developer, Writer/Editor, Project Manager         
  • Designed, created, edited, and reviewed online tutorials, content of online courses, and other training and marketing materials. Tutorials and associated guides have accumulated over 160,000 visits.
  • Created, edited, and published reference guides, requirements, and procedures.
  • Conducted needs analysis on requested training.
  • Interviewed and worked closely with IT, business stakeholders, and subject-matter experts.
  • Provided usability feedback for improving user interfaces.
  • Co-wrote OnDemand Tutorial Development Manual.
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EDUCATION AND TRAINING
Boise State University                      Master of Science in Organizational Performance and 
                                                             Workplace Learning (OPWL)                                                                                                Distance learning
                                                              
Boise State University                      Graduate School Certificate in Workplace Instructional Design                                    Distance learning

San Francisco State University       Bachelor of Arts, Interdisciplinary Social Science                                                  San Francisco, California
                                                             
UC Berkeley Extension                     Course: PC Applications: An Introduction to Universal Languages and                     San José, California
                                                             Programming Concepts--DOS commands, Basic, and SQL

UCSC Extension                                 Technical Communication courses including graphic design                                    Cupertino, California